Privacy Policy – How 98k Protects Your Personal Data

This Privacy Policy explains how 98k ("we", "us", "our") collects, uses, stores and protects personal information when you use the 98k platform at 98k.wine. It applies to all registered players and visitors based in Pakistan.

We understand that privacy matters. When you create an account, make a deposit via JazzCash or Easypaisa, place a bet on Cricket or PSL, or simply browse the platform, you are sharing information with us. This policy tells you exactly how that information is handled — in plain English, without the legal jargon that makes these documents hard to read.

By using 98k, you agree to the practices described in this Privacy Policy. If you have questions about anything in this document, you can reach our support team through the contact details at the end of this page.

98k collects personal data in two ways: information you provide directly and information collected automatically when you use the platform.

Information you provide directly:

• Registration data: Full name, date of birth, email address, mobile number and account password when you sign up.
• Identity verification documents: CNIC copy, proof of address or payment method confirmation when required for KYC (Know Your Customer) verification.
• Support communications: Any messages, complaints or queries you send to the 98k support team, including their content and timestamps.
• Payment details: Mobile wallet numbers (JazzCash, Easypaisa), Raast IDs, bank account details and transaction references used for PKR deposits and withdrawals.

Information collected automatically:

• Device and browser data: IP address, device type, operating system, browser version and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration and click behaviour within the platform.
• Cookies and local storage: Session tokens, preference settings and analytics identifiers. See Section 8 for full cookie details.
• Geolocation (approximate): Country and city-level location derived from your IP address, used for fraud detection and service delivery.

98k uses your personal data only for the purposes described below. We do not use your data for purposes that are unrelated to operating the platform and maintaining your account.

• Account management: Creating, maintaining and securing your 98k account, including verifying your identity and processing account changes.
• Transaction processing: Handling PKR deposits via JazzCash, Easypaisa, Raast and bank transfer, as well as processing withdrawal requests to your registered payment method.
• Fraud detection and prevention: Identifying suspicious activity, multiple account creation, bonus abuse and any other behaviour that violates our Terms and Conditions.
• Platform improvement: Analysing usage patterns to improve game performance, fix issues and develop new features that work better for Pakistan players.
• Customer support: Responding to your queries, complaints and account requests in an accurate and timely manner.
• Responsible gaming monitoring: Tracking betting patterns to identify signs of problem gambling and, where appropriate, prompting players to review their deposit limits or self-exclusion options.
• Platform communications: Sending important notices about your account, changes to terms or updates to this Privacy Policy. We do not send unsolicited promotional messages without your consent.

There are specific, limited circumstances under which 98k may share your personal data with third parties. In every case, sharing is done only to the extent necessary for the purpose stated.

• Payment processors: To complete PKR transactions, relevant payment details are shared with the infrastructure providers behind JazzCash, Easypaisa, Raast and bank transfer services. These providers are bound by their own data protection obligations.
• Identity verification services: When KYC checks are required, your identity documents may be processed by a trusted third-party verification provider. These providers are contractually obligated to handle your data securely and only for the purpose of verification.
• Fraud prevention and security: Where fraud is suspected, relevant data may be shared with security partners or, where required, with law enforcement agencies.
• Legal obligations: 98k may disclose personal data if required to do so by a valid legal process, court order or regulatory authority. We will not disclose more than is legally required in any such situation.
• Business transfers: In the event of a merger, acquisition or significant business restructuring, your data may be transferred as part of that process. You will be notified if this happens in a way that materially affects how your data is handled.

98k does not share your data with advertising networks, social media platforms or any other commercial third party for marketing purposes. We do not allow third parties to use your data for their own purposes unless you have given explicit consent.

Financial data is treated with an additional layer of care at 98k. All PKR transactions — whether via JazzCash, Easypaisa, Raast, bank transfer or card — involve the handling of sensitive financial information.

Here is how we manage payment data specifically:

• Payment details such as mobile wallet numbers and bank account references are stored in encrypted form and are never displayed in full within the platform interface after initial submission.
• Transaction records — including deposit amounts, withdrawal requests and dates — are kept as part of your account history for internal audit and dispute resolution purposes.
• 98k does not store full card numbers. Card-based payments are processed through a secure gateway and 98k retains only a tokenised reference.
• Financial data is accessible only to authorised 98k staff who require it to process transactions or resolve disputes. Access is logged and audited.

98k implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration or disclosure. The measures we use include:

• Encryption in transit: All data transmitted between your device and the 98k platform is encrypted using TLS (Transport Layer Security).
• Encryption at rest: Sensitive personal data, including identity documents and financial records, is stored in encrypted form on our servers.
• Access controls: Access to personal data is restricted to authorised staff on a need-to-know basis. Role-based access controls limit what each team member can view or edit.
• Account security features: Players are encouraged to use strong passwords. Suspicious login attempts trigger additional verification steps.
• Regular security reviews: Our infrastructure and data handling processes are reviewed regularly to identify and address potential vulnerabilities.

98k retains your personal data for as long as your account is active or as long as necessary to fulfil the purposes described in this policy. The specific retention periods vary depending on the type of data:

• Account data: Retained for the duration of your active account and for a reasonable period after account closure, to handle any post-closure queries, disputes or regulatory requirements.
• Transaction records: PKR transaction histories are retained for an extended period in line with standard financial record-keeping practice. This is necessary to resolve disputes and respond to any queries about past deposits or withdrawals.
• Identity verification documents: KYC documents are retained for as long as required to comply with identity verification obligations. Once no longer required, documents are securely deleted.
• Support communications: Records of support interactions are retained for a reasonable period to allow for follow-up, quality review and complaint escalation if needed.
• Technical logs: Server and access logs are retained for a shorter period and are used primarily for security monitoring and technical troubleshooting.

When data is no longer required and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

98k uses cookies and similar technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file placed on your device when you visit the site. Here is a breakdown of the types of cookies we use:

98k does not use third-party advertising cookies or tracking pixels that share your data with ad networks. You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of your account.

98k is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use any part of the 98k platform.

If 98k becomes aware that a registered account belongs to someone under the age of 18, the account will be suspended immediately. Any personal data associated with that account will be deleted as quickly as possible, subject to any legal obligations that may require us to retain certain records.

If you are a parent or guardian and believe a minor in your care has created a 98k account, please contact our support team immediately. We will act on the report as a priority and delete the account and associated data promptly.

As a 98k user, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team with your account details and the specific request.

98k will respond to all data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before acting on a request to ensure we are disclosing or deleting data belonging to the correct person.

98k may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable practices or feedback from players. When we make changes, the "Last Updated" date at the top of this page will be revised accordingly.

For significant changes — particularly those that affect how your data is used or shared — 98k will make reasonable efforts to notify registered users via a platform notice or email to your registered address. Minor clarifications or formatting updates may not trigger a notification but will still be reflected in the updated date.

Your continued use of 98k after any update to this Privacy Policy constitutes your acceptance of the revised version. If you do not agree with the changes, you should stop using the platform and contact support to discuss account closure.

We recommend reviewing this page periodically — particularly if you have concerns about data privacy or if you are about to share additional personal information with 98k, such as during a new verification request.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with the 98k support team.

You can reach us through the support channel available within your account. When submitting a data-related request, please include your registered email address, a brief description of your request and, if applicable, the account username. This helps us locate your records quickly and respond accurately.

For general privacy enquiries, you can also contact us at: [email protected]

We aim to acknowledge all privacy-related requests promptly and to provide a full response within a reasonable timeframe. If your request is complex or involves a large amount of data, we will let you know if additional time is needed.